Official Joker support channels
Joker offers three customer support channels during operating hours. All channels are available Monday to Sunday from 09:00 to 02:00.
Before contacting, make sure you are accessing the official Joker site directly. Never share login credentials via email, chat or telephone. The Joker support team will never ask for your password.
- Live chat: available in the lower left corner of the Joker screen
- Telephone: 911 094 204
- Email: [email protected]
Account access and recovery
If you have trouble accessing your account at Joker, contact the operator's support directly via the channels listed above. The team can help you with password recovery, account lockouts or access issues.
Joker offers access via mobile applications (iOS and Android) and web browser. If you experience technical issues with one platform, try accessing from another.
About this informational site
This site is independent of the Joker operator. We provide verified information about bonuses, payment methods, terms and features of the Joker service, but we do not operate the platform.
We do not have direct access to user accounts and cannot process deposits, withdrawals or account changes. For any matters related to your account at Joker, you must contact the operator's support directly.
- This site is an independent information guide
- We do not manage accounts or process transactions
- Joker is operated by Veramatic Online, S.A. under DGOJ licence
- All bonus and service details are updated according to available official information
Common issues and where to get help
For specific questions about your experience at Joker, contact the most appropriate support channel:
| Query type | Recommended channel | Response time |
|---|---|---|
| Technical or access issues | Live chat or phone | Immediate |
| Bonus or promotion enquiries | Live chat, email or phone | 09:00 to 02:00 |
| Deposit or withdrawal requests | Customer support | Depending on the method chosen |
| Game limits or self-exclusion | Live chat or email | 09:00 to 02:00 |
| Account verification or KYC | Email or live chat | 24-48 working hours |
| Report responsible gambling behaviour | Live chat or phone | Immediate |
Additional resources
In addition to Joker direct support, there are external resources for queries about responsible gambling and consumer protection in Spain.
- Dirección General de Ordenación del Juego (DGOJ): official regulatory authority in Spain
- Check Joker terms of service for policies on bonuses, withdrawals and restrictions
- Information about responsible gaming tools available on the Joker platform
FAQ
How do I contact Joker support?
Joker offers three channels: live chat (lower left corner), telephone (911 094 204) and email ([email protected]). All are available from 09:00 to 02:00, Monday to Sunday.
Can this site help me with my Joker account?
No. This is an independent informational site. We do not manage accounts or process transactions. For any matters concerning your account, you must contact Joker support directly.
What should I do if I cannot access my account?
Contact Joker support team via chat, email or phone. Never share your password. Support can help you with password recovery or account lockouts.
How long does Joker support take to respond?
Chat and telephone support respond immediately during business hours 09:00 to 02:00. Email enquiries and document verification may take 24-48 working hours.
Can I contact Joker outside support hours?
Joker personalised support is available from 09:00 to 02:00 every day. Outside these hours, you can send an email to [email protected] and you will receive a response during business hours.
