Understanding responsible gambling
Responsible gambling means playing within your means, setting clear limits and recognising when gambling is no longer entertainment. Joker provides tools to help you maintain control of your activity.
18 years old. Joker verifies your identity during registration to confirm you meet this requirement.
Available control tools
You can request adjustments to your limits at any time. If you request a limit increase above 600€ daily, 1.500€ weekly or 3.000€ monthly, it must be reviewed by the responsible gambling department at Joker, who will respond within 24 to 48 working hours. Once an increase is approved, 90 days must pass before you can request another increase.
- Deposit limits: set a maximum amount you can deposit within daily, weekly or monthly periods
- Self-exclusion: suspends your account access for the time you specify
- Self-prohibition: permanently blocks your access when you request it
- Self-assessment test: evaluate your relationship with gambling by answering questions about your behaviour
When to seek help
If you feel that gambling affects your financial or personal wellbeing, or if you experience difficulty controlling your activity, resources are available. Recognising these signs is the first step towards seeking support.
- You gamble more frequently or with larger amounts than planned
- Spending on gambling affects your financial or personal responsibilities
- You attempt to recover losses by playing more
- You hide your gambling activity from others
- Gambling becomes your main way of dealing with stress or problems
Contact Joker
The Joker support team is available to answer questions about limits, control tools or your account. Access through the official platform channels.
- Live chat: available in the bottom left corner of the screen
- Telephone: 911 094 204
- Email: [email protected]
- Hours: Monday to Sunday, from 09:00 to 02:00
External support organisations
If you need specialised support, there are independent organisations in Spain that offer free resources, advice and assistance. These organisations are not affiliated with Joker and operate independently.
Look for national organisations that offer support lines, treatment information and self-help resources. Access to these services is free and confidential.
Regulatory restrictions
Joker operates under a licence from the Dirección General de Ordenación del Juego (DGOJ) in Spain. As part of this regulatory framework, there are requirements regarding player protection and deposit limits that apply to all authorised operators.
The DGOJ establishes minimum standards for control tools. Joker implements these tools along with additional measures. Contact support if you have questions about how these limits work in your region.
FAQ
What is the minimum age to play at Joker?
18 years old. Joker verifies your identity during registration to confirm you meet this legal requirement.
How can I set a deposit limit?
Access the limits section in your account and specify the maximum amount you wish to deposit in daily, weekly or monthly periods. Limits below 600€ per day are approved immediately. Higher limits are reviewed within 24 to 48 working hours.
What happens if I suspend the self-assessment test?
If you fail the addictive behaviour test required by the DGOJ, your request to increase limits will be denied. You can reapply after a few weeks.
What is the difference between self-exclusion and self-prohibition?
Self-exclusion suspends your access for a period you specify. Self-prohibition permanently blocks your access when you request it. Both are control tools available in your account.
Where can I find support if I think I have a gambling problem?
First contact Joker support for information about limits and control tools. For independent specialised support, look for national organisations in Spain that offer advice and free helplines. These services operate independently of the operator.
